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FAQs

This page lists some of the Frequently Asked Questions (FAQs) about Purich Wellness Pvt. Ltd., products, shipping, loyalty program, and other details. If you have any other queries, feel free to contact us at +91-11-7966-1734 (Mon to Fri, 9 am-5 pm) or You can also write to us at info@vedasetu.com.
In India there are multiple e-commerce website where we are listed, Such as Amazon, Meesho, Flipkart. You can easily buy our product. We also have an official Vedasetu online store that offers a convenient option of placing orders and receiving Vedasetu products at your doorstep.
You can use any of the following payment methods:
  • Debit Card / Net Banking / Cash Cards / Mobile Payment
  • MasterCard or Visa Credit Cards / Citibank Debit or ATM Card
  • Wire / Bank / Fund Transfer
  • Demand Draft
  • Cash on Delivery
Payments are processed through Razorpay’s secure website. To always keep your transaction details confidential, our payment gateway partners use secure encryption technology. Hence, you can rest assured of your payment information.
  • To always keep your transaction details confidential, our payment gateway partners use secure encryption technology. Hence, you can rest assured of your payment information.
  • When users proceed with the payment, they are redirected to secure Razorpay Payment Gateway to provide their Credit Card / Debit Card / Net Banking details for the transaction.
  • A window will appear on your browser notifying you when you enter and leave the secure environment.
  • The address in your browser will also change from an “http://” address to an “https://” address along with a small padlock icon appearing in the bottom left-hand corner of your browser. Upon processing a successful transaction, a confirmation email is sent to the email address provided with the order details.
  • The security is handled by an independent third-party – Razorpay, who certifies that the information is encrypted and secure.
Please note, we DO NOT collect/store credit card/debit cards or any of your sensitive financial details on our server. Your security is our security.

We realize the importance of strong fraud detection and resolution capability. We and our online payments partners track transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team.
In the rarest of rare cases, when our team is unable to rule out the possibility of fraud, the transaction is kept on hold. The customer is requested to provide identity documents. The identity documents help us ensure that the purchases were indeed made by a genuine cardholder.
We apologize for any inconvenience that may be caused and requests you to bear with us, in the larger interest of ensuring a safe and secure environment for online transactions.

Unfortunately, products listed as ‘Out of Stock’ are not available to buy. But you can contact customer service (find the contact information on the top section of the page) to check the availability of the stock.

Products are shipped in packages by following standard packing procedures.

Order Confirmed: Your order state once the payment is confirmed.
Order Processed: Your order state after confirmation. It would take 1 to 2 days for processing your order.
Order Shipped: The order is shipped and is on its way to your specified address.
Order Cancelled: The order was cancelled.

We ship your products using third-party courier partners. Our courier partners include, Delhivery, Blue Dart, and Shiprocket.

1.To track your orders, follow the tracking link sent to you in the shipment confirmation email.
2.The email contains a shipment tracking ID as well. You can use this tracking ID in the respective courier partner’s website to track your order:
Blue Dart: https://www.bluedart.com/
Delhivery: https://www.delhivery.com/
Shiprocket: https://www.shiprocket.in/shipment-tracking/

Orders placed after Friday at 10:00 AM will be processed for shipment on the following Monday.

You can cancel your order before it reaches the “Order Shipped” state. To cancel, please contact customer care with the order number.

Please use the below official contacts: Kindly give us up to 24 hours for a response. Include your contact information so we may respond to you. Available between 09:00 hrs. IST to 17:00 hrs. IST, Monday to Friday.
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